Past-customer reactivation: book jobs from the customers you already have
Your old customer list is full of people who already trust you. A well-timed campaign reminds them you're there, and the AI handles every reply until the job is booked.
The easiest job to win is a repeat one
Every home service company has a list of customers who were happy with the work and then never heard from you again. Their AC still needs a tune-up, their water heater is a year older, and their gutters still fill up. They didn't choose someone else on purpose. Nobody reminded them.
A reactivation campaign is the quickest win we offer because there's nothing to build from scratch: you already have the customers. We write the messages, send them, and let the AI handle the replies, so the jobs land on your calendar instead of in your inbox.
How it works
- We look at your customer list together during the free audit: who you've worked for, when, and on what.
- We pick a reason to reach out that makes sense for your trade and the season, like a spring AC tune-up, a water heater flush, or a pre-monsoon roof check.
- We send the campaign in your business's name, to the right customers, at a sensible pace.
- The AI handles the replies: it answers questions you've approved, offers open times, and books the visit.
- You get a simple report of who replied and what got booked.
What the messages look like
"Hi Linda, it's Canyon Comfort Heating & Air. We serviced your AC last spring. Summer's coming, and we're booking pre-season tune-ups now. Want us to hold a time for you?"
Customer: "Sure, what do you have next week?"
AI: "We have Tuesday at 9 a.m. or Thursday at 1 p.m. Which works better?"
The names above are examples. Every message is written for your business and approved by you before anything goes out.
Done the right way
- Permission matters. Marketing texts need a customer's consent. We go through your list during setup: customers who agreed to hear from you can get a text, and everyone else gets an email with a clear way to unsubscribe.
- Every message has an opt-out. Reply STOP or unsubscribe, and they're off the list for good.
- No spam pace. The campaign is spread out sensibly, so you don't flood your phones or your customers.
A one-time campaign, then your choice
Reactivation runs as a quick win: one campaign, one fixed price, and booked jobs in days. It's a low-risk way to see what AI can do for your business before you commit to anything ongoing. Many owners follow it with review requests, so the customers you bring back leave reviews too.
What we need from you
- Your customer list, exported from your software or a spreadsheet
- The services you'd like to bring customers back for
- Your calendar, so the AI can offer real times
Reactivation questions
What if my customer list is messy?
That's normal. We clean it up during setup, remove duplicates, and work out who can get a text and who should get an email.
Will this annoy my old customers?
Not if the reason to reach out is useful and the pace is sensible. Every message comes from your business, and anyone can opt out immediately.
How fast does it work?
The campaign goes out shortly after setup, and replies start coming in as soon as it does. You'll see every booked job in your report.
Can I run it more than once?
Yes. Many trades have a natural reason to reach out each season, and we can run another campaign whenever it makes sense.
What does it cost?
The audit is free. It runs as a one-time campaign for $900, one fixed price, confirmed after your free audit. You'll know the exact price before anything is sent. See all packages.
Get your free AI audit.
Tell us about your business. In a 30–45 minute audit we'll show you where you're losing calls, time and money, and which AI agent would pay off first. No obligation.
- Email: ia@1modal.com
- Call or text: (480) 669-0480